Onsite Field Service Engineer II

2 weeks ago

Rio Rancho, New Mexico, United States EV Group, Inc. Full time
Job Overview

This position is responsible for the installation, service, troubleshooting, and repair of complex electronic and electromechanical equipment at customer sites. The successful candidate will possess advanced electromechanical troubleshooting skills, knowledge of quality improvement process methods, and the ability to identify and solve advanced process-related system problems.

Main Responsibilities:

  • Provide professional and courteous service to customers with a primary goal of complete customer satisfaction.
  • Assist customers and other personnel in identifying and repairing equipment-related process problems.
  • Perform onsite preventative maintenance, clean equipment as required, and verify the operational quality of equipment.
  • Perform start-up, warranty, paid service, and service contract activities. Perform hardware set-up on specified systems within established time frames.
  • Keep Management informed of down situations. Document, log, and report activities as required.
  • Troubleshoot and correct process variations on systems. Diagnose sources of hardware or process problems on equipment, facilities, or wafers.
  • Participate in local customer meetings and communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone, as needed.
  • Prepare and submit all required paperwork on a timely, routine basis.
  • Maintain all assigned equipment logs and records promptly and thoroughly.
  • Records activities clearly in written pass-down and communicates clearly face-to-face when handing work off to oncoming shift.
  • Comply with all OSHA and Customer Safety requirements. Stay current with all prescribed and recurrent training courses for EVG and Customer to maintain uninterrupted access to customer site.
  • Work overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed.
  • Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
  • This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  • Train other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts).
  • Assist and complete onsite equipment installations or complex retrofits on equipment and obtain Final Acceptance by the customer.
  • Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keep equipment running properly and efficiently to enhance customer satisfaction.

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