Associate Director

2 weeks ago

Miami, United States Express Full time
About Express

Express is a leading fashion brand that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with a unique and personalized shopping experience that inspires self-expression and confidence.

Job Summary

We are seeking an experienced and motivated Associate Manager to join our team at Express. As an Associate Manager, you will be responsible for supporting the store manager in managing store operations, recruiting, management, training, and sales functions. You will drive productivity, compliance with company policies, and create a great in-store shopping experience for our retail customers.

Key Responsibilities
  • Attract, hire, develop, inspire, and retain top talent
  • Support an environment that encourages high store morale
  • Focus all store associates on creating a team-oriented environment
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates
  • Identify high-performing store associates and assist in their growth
  • Develop and maximize the success of store associates to achieve sales potential and customer experience
  • Attract and hire store associates, including Sales Leaders
  • Analyze the business and execute/communicate clear action plans that optimize results
  • Manage all aspects of daily store operations
  • Ensure all store associates have clarity on goals and action plans
  • Provide feedback to support the creation of clear action plans that optimize results
  • Manage and delegate workload and ensure execution of plans and strategies across the store
  • Maintain adherence to Company Policies and ensure the safety of store associates and customers
  • Manage merchandise flow, including shipment, replenishment, and omni-channel operations, throughout the store
  • Optimize sales/operations opportunity by leading associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives
  • Build an effective schedule with the right associate in the right place at the right time, with approval from the Store Manager
  • Support and develop a store environment focused on delivering a great in-store customer experience
  • Resolve customer complaints to a positive outcome
  • Lead consistent focus on delivering a great customer experience
  • Create a culture of proactive customer engagement to exceed customer expectations
  • Drive loyalty and credit card acquisition through an engaged store team
  • Create a positive in-store experience through visual standards
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 3-5 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • And more

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

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