Banking Center Director

3 days ago

Stamford, Connecticut, United States Webster Bank Full time

Job Title: Banking Center Director

Job Summary: We are seeking a highly skilled Banking Center Director to lead our retail banking operations. The successful candidate will be responsible for implementing the banking center network strategy, achieving sales, customer service, and P&L management goals, while contributing to the achievement of district goals.

Key Responsibilities:

  • Develop and implement a detailed business plan and participate in establishing team sales and service goals.
  • Expand and retain client relationships, actively cross-sell and resolve client issues.
  • Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
  • Coach, develop, and hold team accountable by demonstrating leadership skills and modeling the way.
  • Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.
  • Execute on effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties/responsibilities.

Requirements:

  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

Estimated Salary Range: $70,000.00 to $115,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Bank is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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