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Contact Center Supervisor

2 months ago

Jacksonville, Florida, United States The Center for Orthopedic and Research E Full time
Job Title: Contact Center Supervisor

We are seeking a highly skilled and experienced Contact Center Supervisor to join our team at The Center for Orthopedic and Research E. As a Contact Center Supervisor, you will be responsible for leading a team of contact center agents and ensuring that they provide exceptional customer service to our patients and customers.

Key Responsibilities:
  • Lead and manage a team of contact center agents to ensure that they meet or exceed performance targets.
  • Develop and implement effective training programs to ensure that agents have the necessary skills and knowledge to provide excellent customer service.
  • Monitor and analyze call data to identify trends and areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met and that customer service standards are maintained.
  • Develop and implement process improvements to increase efficiency and productivity.
Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • At least 1 year of experience in a supervisory or leadership role in a call center or healthcare environment.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of medical terminology and HIPAA regulations.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.