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Bakery Customer Service Specialist
2 months ago
Bakery Associate Job Overview:
The Bakery Associate plays a vital role in ensuring customer satisfaction by providing exceptional service and support. This position involves engaging with customers to address their inquiries and assist with their needs.
Key Responsibilities:
- Address customer questions and requests promptly.
- Document customer interactions and the actions taken.
- Process orders, calculate costs, and manage billing procedures.
- Review and maintain customer accounts for accuracy.
- Offer detailed information regarding products and services.
- Handle returns and resolve customer complaints effectively.
Qualifications and Additional Information:
- Compensation: Cash bonus of $2,000 annually, with commission earnings of $6,725 per year.
- Benefits include adoption assistance, tuition reimbursement, 401(k) matching, flexible scheduling, and remote work options.
- Strong communication skills and the ability to interact with diverse customer personalities are essential.
- Experience in handling customer communications via phone, in-person, and online platforms is preferred.
- Professional demeanor in managing customer interactions across various channels.
About Online Welcome Kit:
Online Welcome Kit is dedicated to fostering a supportive and productive work environment. We prioritize the well-being of our employees by offering catered lunches weekly and comprehensive health insurance. Our mission is to empower our team to make a meaningful impact in the lives of our customers by providing effective solutions to their concerns.
