Grooming Receptionist and Sales Team Member

4 weeks ago


Round Rock, Texas, United States Scenthound Full time
About the Position:

This is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products.

Perks and Benefits:
  • Direct career growth path to Management positions, like Assistant Manager or Manager
  • Competitive hourly base pay, plus shared tips
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary monthly service for your pet

This position requires:
  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation

Key Responsibilities:
  • Drive membership and retail sales and service add-ons through health and wellness education
  • Develop membership leads by following up with potential members
  • Answer phone calls, schedule appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Keep the reception area clean and presentable

Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human)
  • Ability to learn our products and services to educate the dog parents
  • Speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Scheduling appointments efficiently


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