Order Management Specialist
3 weeks ago
Clean Earth is seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for ensuring the order management process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. You will communicate effectively with customer experience, operations, and billing teams.
Key Responsibilities
Monitor, review, and manage open orders daily from the escalated open orders report and serve as the first point of contact for order escalation in the facility.
Investigate each escalated open order and respond promptly.
Scan paperwork and complete or add line items on orders.
Resolve weight and quantity discrepancies between documentation and order lines.
Conduct daily review of order errors with facility managers and develop and execute action plans to resolve the identified delays and errors.
Communicate with Customer Experience (or 3rd party) to expedite receipts and upload 3rd party invoices and manifests.
Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders.
Facilitate communication between Customer Experience and Operations to complete and close orders.
Identify continuous improvement ideas and work with BPI team to improve OTC process.
Track delays and systematically address root causes.
Escalate SLA and process non-compliance, report weekly to operations manager on individual facility performance and suggest remedial action as needed.
Requirements
Associate degree or 2+ years' experience in Operations, Customer Experience billing.
Experience using Salesforce Preview, SPAK or Steriwise.
Intermediate - Advanced knowledge of Excel.
Preferred qualifications include experience managing projects or client relations, general knowledge of SQL, and advanced skills in Excel and PowerPoint.
What We Offer
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics.
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