Guest Service Representative

3 weeks ago

Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room reservations, requests, changes, and cancellations.
  • Secure payment, verify and adjust billing, and activate and file room keys.
  • Process all guest requests and relay messages, ensuring that guests have a seamless and enjoyable experience.
  • Follow up on any outstanding requests or problems from the previous day and resolve them in a timely manner.
  • Run and review daily reports/logs, completing designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count bank at the beginning and end of shift, securing the bank and processing all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a global brand and be part of a team that is passionate about delivering exceptional service.

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