Guest Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, handling room reservations, requests, changes, and cancellations.
- Secure payment, verify and adjust billing, and activate and file room keys.
- Process all guest requests and relay messages, ensuring that guests have a seamless and enjoyable experience.
- Follow up on any outstanding requests or problems from the previous day and resolve them in a timely manner.
- Run and review daily reports/logs, completing designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to the appropriate department.
- Count bank at the beginning and end of shift, securing the bank and processing all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- High school diploma or equivalent required.
- Previous customer service experience in a hotel or hospitality setting preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to work with a global brand and be part of a team that is passionate about delivering exceptional service.
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