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Guest Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Identify and explain room features to guests, provide directions and information about property amenities and services.
  • Follow up on outstanding requests and resolve any issues from the previous day.
  • Run and review daily reports, complete designated cashier and closing reports.
  • Accept and record wake-up call requests, deliver to the appropriate department.
  • Count and secure bank at the beginning and end of shift, process all payment types and adjustments.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic math skills and accuracy with handling cash and credit transactions.
About Marriott

Marriott International is a global hospitality leader, with a portfolio of brands that includes Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests.

We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.