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Reception Coordinator with Medical Assisting Responsibilities

2 months ago

Ontario, California, United States Sono Bello Full time

Position Title: Front Desk Coordinator with Occasional MA Duties

Job Category: Licensed Medical

Requisition Number: FRONT003185

Overview:

A career at Sono Bello offers an engaging and vibrant work atmosphere where each team member contributes significantly. We take pride in our role as the national leader in innovative, personalized body transformations, believing that everyone deserves to achieve their ideal body and live their best life now. Our facility is a dynamic small surgery center that provides our employees with benefits that are often unavailable in other medical environments.

Benefits:

  • No holiday or night shifts, promoting a balanced lifestyle.
  • Work in a setting where patients are enthusiastic about enhancing their lives.
  • Competitive compensation and benefits package.

Key Responsibilities:

Front Desk Coordinator Duties (90% of your time):

  • Deliver exceptional customer service and administrative support.
  • Welcome all patients and offer refreshments.
  • Manage patient check-ins and ensure the schedule accurately reflects appointment statuses.
  • Facilitate patient check-outs and arrange follow-up appointments.
  • Maintain accountability for the scheduling system.
  • Introduce visitors to the appropriate staff members for assistance.
  • Conduct appointment confirmation calls.
  • Prepare and organize patient charts for the next day based on scheduled times.
  • Maintain inventory of front office supplies.
  • Monitor and manage email communications, forwarding to relevant staff.
  • Organize and uphold the filing system.
  • Ensure the Front Desk and Lobby areas are tidy and welcoming.
  • Billing:
  • Process patient payments efficiently.
  • Generate daily close-out reports from the scheduling system and verify their accuracy.
  • Complete deposit slips for all cash and check transactions.

Occasional Medical Assisting Duties (10% of your time):

  • Schedule post-operative appointments.
  • Ensure timely retrieval of individual medical records as requested.
  • Oversee the collection, processing, maintenance, storage, and access to patient and clinical records.
  • Assist with pre-operative and post-operative visits as needed.
  • Prepare the procedure room according to established standards.
  • Perform cleaning and sterilization of the operating room and instruments post-procedure.
  • Prepare necessary instruments and equipment for surgical procedures.
  • Assist with the application of post-procedure dressings and garments, prioritizing patient comfort.
  • Support other staff members in their duties.
  • Maintain patient confidentiality and ensure compliance with HIPAA regulations.
  • Contribute to the clinic's Key Performance Indicators for operational and sales targets.
  • Provide explanations of treatment procedures, medications, and physician instructions to patients and caregivers.
  • Assist in maintaining appropriate levels of medical supplies.

Physical Demands:

  • Utilization of telecommunication and computer systems while interacting with patients, caregivers, and staff.
  • Ability to stand and walk for extended periods in a fast-paced environment.
  • Capability to lift items weighing up to 25 pounds.

Key Skills/Qualifications:

  • Must maintain BLS certification.
  • Ability to interpret various forms of instructions and communicate effectively.
  • Proficient in writing reports and correspondence.
  • Strong problem-solving skills and logical reasoning.
  • Familiarity with MS Office, particularly Excel.
  • Basic mathematical skills for calculations.
  • Knowledge of surgical and medical instruments.

Education:

Successful completion of a Medical Assistant program from an accredited institution, meeting state requirements.

Qualifications:

  • Required: MA Diploma
  • Preferred: Advanced Cardiac Life Support certification