Medical Call Center Representative
3 weeks ago
We are seeking a highly skilled Member Services Representative to join our team at Solis Health Plans. As a key member of our Member Services Department, you will provide exceptional customer service to our members through various channels, ensuring their needs are met while adhering to company guidelines.
Main Responsibilities:
- Deliver top-notch customer support by responding to inquiries, resolving issues, and escalating complex cases when necessary.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to resolve member concerns and improve overall service quality.
Necessary Qualifications:
- Bachelor's degree in a related field or equivalent experience required.
- Strong understanding of healthcare laws, regulations, and industry standards is essential.
- Proficient in Microsoft Office and able to learn new software applications quickly.
Why Join Our Team?
- Enjoy a dynamic work environment with opportunities for growth and professional development.
- Participate in ongoing training and education programs to enhance your skills and expertise.
- Be part of a collaborative team that prioritizes work-life balance and recognizes individual contributions.
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