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Spa Operations Assistant Manager

2 months ago

West Bloomfield Township, Michigan, United States VO Spa One LLC Full time
Position Overview

Enhance Beauty and Wellness

VO Spa One LLC is seeking a dedicated and passionate individual to fill the role of Assistant Spa Manager. If you possess leadership experience, a passion for aesthetics, and a vibrant personality, this position is tailored for you.

Role Summary: The Assistant Spa Manager collaborates closely with the Spa Manager and team to oversee the daily operations and performance of the spa. This includes ensuring exceptional guest service and achieving sales targets for the diverse range of services and treatments provided. The Assistant Spa Manager plays a key role in fostering an inspiring team culture, meeting financial goals, and driving monthly revenue through retail and service sales. Responsibilities also encompass coaching and training staff, organizing staff meetings, managing payroll, nurturing client relationships, and maintaining budgetary compliance.

Key Responsibilities:

  • Delivering exceptional guest service and satisfaction
  • Driving revenue growth and enhancement
  • Managing and training staff effectively
  • Overseeing payroll and inventory
  • Conducting financial management
  • Planning special events and marketing initiatives

Essential Behavioral Traits:

  • Ethical and trustworthy
  • Positive and enthusiastic attitude
  • Team-oriented and self-motivated
  • Empathetic and creative
  • Detail-oriented and tenacious

Core Skills:

  • Highly organized and responsive
  • Adaptable and flexible in approach

Qualifications:

  • Knowledgeable in spa services, techniques, and treatment plans
  • Strong problem-solving and relationship-building skills
  • Commitment to continuous improvement
  • Effective communication and time management abilities
  • Customer service-oriented with excellent conflict resolution skills
  • Comfortable advising clients on both cosmetic and non-cosmetic treatments
  • Sales-driven mindset

Physical and Mental Requirements:

  • Ability to stand for extended periods
  • Capability to lift a minimum of 30 lbs

Compensation: Hourly rate of $20-$25, plus a bonus structure based on experience.

Work Environment: Spa setting.