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Customer Service Representative
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We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping solutions.
- Sales and Revenue Growth: Meet or exceed sales targets, identifying opportunities to upsell and cross-sell our products and services.
- Store Operations: Maintain a clean, safe, and organized retail store environment, adhering to company standards and procedures.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals, share knowledge, and provide support.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in customer service, sales, or retail environment.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced retail environment. The ability to work with minimal supervision and maintain attention and concentration for extended periods is essential.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
