Accounting Application Specialist
4 days ago
About the Role
As an Accounting Application Specialist at Epicor, you will be responsible for delivering exceptional support and resolution of software issues related to our BisTrack ERP and Microsoft Dynamics GP applications. With a strong background in finance and accounting, you will diagnose, troubleshoot, and debug complex issues, ensuring seamless support for our customers.
Your Key Responsibilities
- Investigate and resolve accounting application support cases from BisTrack customers, documenting and understanding issues, and gathering necessary information to resolve or escalate.
- Carry out root cause analysis of errors in customers' business environments, liaising between support, development, and quality assurance teams as part of the larger customer support effort.
- Understand customers' business process flow and explain how it relates to their use of the BisTrack application, managing and following up on assigned support cases to create a remarkable experience for customers.
- Clearly and professionally communicate case updates to customers by phone and email in a timely manner, traveling to Epicor's US-based user conferences as required.
What We're Looking For
- A minimum of 3+ years of applicable experience and demonstrated success/knowledge in accounting and finance, with post-secondary education in a related discipline and/or industry knowledge/experience.
- Basic knowledge of accounting fundamentals (including Accounts Payable, Accounts Receivable, and General Ledger), with US Payroll and/or Fixed Assets experience being an advantage.
- Ability to investigate and find reconciliation issues between subledgers and General Ledgers, with experience and working knowledge of software business processes such as inventory management, production processing, and purchasing management.
- Analytical and troubleshooting skills, excellent communication skills - English verbal and written, presentation skills, and a demonstrated ability to train others.
We Offer
- A competitive salary range of $50,000 to $110,000 CAD per year, depending on experience.
- A comprehensive benefits package, including health and wellness benefits, internal mobility opportunities, career development programs, an inclusive workplace culture, work-life balance policies, and global mobility support.
- The chance to work with a talented team of professionals who are passionate about creating a world of better business through data, AI, and cognitive ERP.
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