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Communication Systems Specialist

1 month ago

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Overview:

We're a leading healthcare provider, and our mission is to deliver exceptional care and service to our patients. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

The incumbent of this position shall have a strong background in emergency communication technologies and experience with technology integration within an enterprise environment.

The incumbent of this position shall report to the Manager-Emergency Services Communication Center and participate in and support planning and development of long-term strategic goals for system and software.

The incumbent is responsible for maintaining communication infrastructure for EMS, LifeLine and Safety and Security responders in multiple states (MO, OK, KS, and AR) to include but not limited to: Computer Aided Dispatch (CAD), Mobile CAD, NG-911 phone system, ArcGIS Server system, Medical Priority Dispatch Systems, radio console and all end points, VHF/UHF/800 MHz control point radios and repeaters, mass notification system, satellite tracking software, cellular access points, automatic vehicle location system (GPS), Pulse tracking systems, computer interfaces for Zolland Physio cardio monitors, ESO and associated interfaces.

The incumbent will work closely with Mercy Technical Services, co-workers, contractors, vendors, and other support groups to ensure all equipment is maintained and functioning in working order.

Will verify proper operation of installed systems and notify end-users/requesters of completed or updated systems. Will troubleshoot and implement the most appropriate repair or replacement action when necessary.

Develop and maintain communication tools and procedures such as technical drawings and schematics to show devices relative to the systems, maintenance rotation procedures, and maintain on-site inventory of spare components for break/fix purposes

Key Responsibilities:

  • Maintain communication infrastructure for EMS, LifeLine and Safety and Security responders
  • Work closely with Mercy Technical Services and other support groups to ensure equipment is maintained and functioning
  • Verify proper operation of installed systems and notify end-users/requesters of completed or updated systems
  • Troubleshoot and implement repair or replacement action when necessary
  • Develop and maintain communication tools and procedures

Requirements:

  • Bachelor's Degree, Information Technology or computer systems related
  • 2 years of IT, computer science, or communication systems experience in a large, enterprise environment or emergency communication center
  • Trained and/or certified to configure and maintain Computer Aided Dispatch systems and related software

Preferred Qualifications:

  • International Academy Emergency Dispatch Executive Certification
  • Avtec Certified Maintenance
  • Viper Certified Maintenance

What We Offer:

We offer a comprehensive benefits package, including day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds.

We're a supportive community that will be behind you every step of your day, especially the tough ones.

You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures.

We're expanding to help our communities grow. Join us and be a part of it all.

We're collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment.

If that sounds like a good fit for you, we encourage you to apply.