IT Service Delivery Specialist
1 day ago
Computer Innovations is seeking a highly skilled IT professional to oversee IT functions at businesses throughout the Springfield area. The ideal candidate will be responsible for ensuring high levels of client satisfaction and driving growth through innovative solutions.
Key Responsibilities
- Monitor and maintain IT technology employed by business customers, including PCs, networks, phone systems, backups, email, and cloud-based solutions.
- Analyze service metrics and performance data to identify areas for improvement.
- Handle client inquiries and resolve issues promptly while maintaining a professional demeanor.
- Provide direction to customers on making business decisions that can benefit from technology.
- Conduct outbound calling to follow up with clients and gather feedback on services provided.
- Maintain accurate records of client interactions and service requests using computerized systems.
- Provide necessary hardware and software support on computer technology for business and walk-in customers.
Requirements
- Proven experience in an IT support role.
- Strong phone etiquette with the ability to communicate effectively in English; bilingual or multilingual skills are a plus.
- Excellent analytical skills to assess and troubleshoot technology issues as they arise.
- Familiarity with client services principles and practices.
- Ability to manage multiple tasks simultaneously.
- Strong interpersonal skills with the ability to build rapport with clients and team members.
- The perfect candidate will have experience in the following areas:
- PC support
- Network support
- Phone system configuration and support
- MS365 configuration, migration, and support
- Cloud backup technologies
Ongoing training and professional development opportunities are available to support your growth.
If you are a motivated IT professional who thrives in a fast-paced environment and enjoys helping clients succeed, then join us as we strive to provide outstanding service while fostering a collaborative team environment, where your expertise can grow, and your contributions are valued
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