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Student Learning Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Student Learning Support Specialist to join our team at Central Carolina Community College. As a key member of the University Transfer & Advising Division, you will provide critical support to program chairs, lead instructors, directors, and other staff.
This is an exciting opportunity to make a meaningful impact on student success and contribute to the college's mission of creating transformative lifelong learning opportunities.
Key Responsibilities- Provide day-to-day facilities and project assistance to University Transfer division department chairs, directors, lead instructors, and related staff.
- Offer general assistance and support to faculty, students, and staff, ensuring a positive and inclusive learning environment.
- Assist with administrative tasks assigned by the Career and College Promise Program, including processing timesheets/payroll verification for academic assistance staff.
- Support course creation and editing in Datatel Colleague, maintaining knowledge of technical support and providing assistance to faculty and students with college computer applications.
- Participate in on-campus division events, such as University Transfer Day, University Transfer Advisory Board meetings, departmental meetings, ACES, CCP Open Houses, and similar events.
- Occasionally cover the College switchboard, maintaining a professional and courteous demeanor.
- Stay up-to-date on college resources and direct students, faculty, and staff to them as needed.
- Assist with meeting minutes for departmental and college-wide meetings and committees.
- Prepare instructor evaluations and assign instructors to each semester course in Datatel as designated.
- Monitor/track course syllabi in shared folders for Division Programs and assist with the collection of general education competency data.
- Verify student eligibility for classes (prerequisite checking) and track missing documents, involving department chairs, lead instructors, directors, and the Dean as needed.
- Coordinate with division leadership on promotional information and marketing, and assist with division-wide communication to faculty and students.
- Answer and direct phone calls, take messages, and field/answer all routine questions.
- Submit records and forms in a timely fashion as required in the policy and procedures manual.
- Encourage and support College activities, policies, procedures, and philosophies.
- Actively participate in professional organizations and complete the five-hour staff development requirement.
- Associate Degree or equivalent education and experience.
- 2+ years of work experience in a professional office environment or educational setting.
- Knowledge of Microsoft Office Applications and Google Docs.
- Demonstrated experience and excellence with customer service.
- An equivalent combination of education and experience may be considered.
- Experience working in a community college setting.
- Bachelor's degree.
- Experience with basic bookkeeping and management of financial records and records related to employee work schedules and timesheets.
- Experience with colleague.
Central Carolina Community College is committed to providing a supportive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about student success, we encourage you to apply for this exciting opportunity.
