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Housekeeping Operations Manager

2 months ago

Sherwood, Oregon, United States Resolute Road Hospitality Full time
Job Summary

We are seeking a highly motivated and experienced Housekeeping Lead to join our team at Resolute Road Hospitality. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of the housekeeping team, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities
  • Assist with the daily operations of the housekeeping department, including scheduling and payroll.
  • Assist with the sourcing, interviewing, culture training, and ongoing development of housekeeping department staff, with a focus on team member satisfaction, productivity, and guest satisfaction.
  • Manage and track inventory of guestroom amenities, linen, terry, laundry facilities, and cleaning supplies, and order needed supplies and amenities on a regular basis.
  • Interact with all associates in the housekeeping department, providing ongoing and systematic feedback and performance evaluation.
  • Issue daily assignments to all housekeepers and laundry attendants.
  • Assist with the maintenance of the Lost and Found program.
  • Develop, implement, and maintain an ongoing general cleaning program.
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Inspect staff's work performance within the assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • Oversee the organized closing of the floors at the end of the day, ensuring that Room Attendants' carts are clean and restocked.
Requirements
  • High school diploma or GED required.
  • 1-2 years of experience in a hotel or related field required.
  • Previous supervisory responsibilities preferred.
  • Must work well in high-pressure situations.
Benefits
  • Travel Perks (Affordable travel for YOU)
  • Optional Daily Pay (Faster Pay)
  • Flexible Schedules (Work around YOUR needs)
  • Health/Life Insurance (Peace of mind)
  • 401k (Long-term planning)
  • Paid Time Off (You earned it)
  • Dental/Vision Employee Assistance Program
  • Referral Program