Operations Director

6 days ago


Baltimore, Maryland, United States Hub Group Full time
Job Title: General Manager

The General Manager is responsible for overseeing the operational functions of Hub Group, ensuring that customer requirements are met and legendary customer service is delivered while aligning with the company's value, mission, and vision statement.

Key Responsibilities:
  • Provide leadership to achieve the company's value, mission, and vision statement.
  • Ensure revenue and operational profit target achievement.
  • Manage employee relations, including retention, satisfaction, and promotion of company culture.
  • Oversee warehouse staffing, including hiring, termination, discipline, training, and identify opportunities for business improvement.
  • Develop and implement plans to ensure continuous improvement.
  • Manage the process of tracking and publishing Key Performance Measures.
  • Ensure employee individual performance metrics are tracked and utilized to manage labor spend and evaluate employee performance.
  • Manage Quarterly Business Review process with customers.
  • Oversee facility maintenance and develop strong relationships with customers.
  • Participate in budgeting activities and monitor budget performance.
  • Support proactive maintenance of equipment and recommend capital expenditures.
  • Implement and foster a safety culture, developing safe work policies and procedures.
  • Participate in formulating and administering company policies and procedures.
Requirements:
  • Bachelor's degree from a four-year college or university, or 5-10 years of related experience and/or training.
  • Operational background with a continuous improvement track record.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret technical instructions and deal with abstract and concrete variables.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.


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