Behavioral Health Front Office Coordinator
1 week ago
Casa de los Niños is seeking a highly skilled and detail-oriented Behavioral Health Front Office Coordinator to join our team. As a key member of our Behavioral Health division, you will provide administrative support to program staff, facilitate incoming calls, and address member questions in a timely and efficient manner.
Key Responsibilities:
- Provide administrative support to program staff, including data management and reporting.
- Facilitate all incoming calls and address member questions, ensuring a high level of customer satisfaction.
- Submit and maintain reports in a timely and efficient manner, ensuring accuracy and attention to detail.
- Enroll Rapid Response and Walk-in members, ensuring seamless integration into our system.
- Provide clerical support as assigned by all programs, including mail handling and faxing.
- Direct all incoming and outgoing mail, ensuring timely and efficient processing.
- Provide cross-coverage for other members of the membership team, including front desk, enrollment, eligibility, and medical records.
- Quickly and accurately direct callers to the appropriate department or person, ensuring a high level of customer satisfaction.
- Schedule member appointments according to practice protocols and obtain necessary information.
- Accurately enter member information into the scheduling program.
Requirements:
- High School Diploma and four (4) years of full-time behavioral health work experience required.
- Associate's Degree and two (2) years of full-time behavioral health or healthcare industry experience in an administrative role, preferred.
- Proof of COVID immunization.
- Current CPR/First Aid certification.
- Ability to process and maintain confidential/sensitive information.
- Highly developed interpersonal skills, excellent organizational, clerical, written, and verbal communication skills.
- Ability to prioritize, multi-task, and meet deadlines.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team.
- Bilingual in English and Spanish preferred.
- Ability to meet training and agency requirements for the position.
- Commitment to diversity and inclusion, values diverse perspectives, and encourages contributions by all team members.
- Ability to qualify for and maintain a valid Arizona Department of Public Safety level one fingerprint clearance card.
- Valid Arizona driver's license and insurable under the agency's automobile policy.
About Us:
Casa de los Niños promotes child well-being and family stability in our community. We place top priority on hiring and growing a team of knowledgeable, passionate, creative, and diverse individuals who have a strong desire to empower children and families within our community.
Equal Opportunity Employer:
Casa de los Niños is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, gender identity, gender(sex), sexual orientation, or familial status.
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