Technical Support Specialist

2 weeks ago


Rochester, Minnesota, United States Starfish Computer Corporation Full time

Welcome to Starfish Computer Corporation

We invite you to become a part of our team as a Technical Support Specialist (Level 1). In this role, you will deliver direct assistance to end-users by diagnosing and resolving client-related issues through helpdesk calls, service board tickets, and email inquiries. Your responsibilities will include aiding users with both software and hardware challenges, executing maintenance and upgrades on client computer networks, and contributing to network monitoring and diagnostics.

Key Responsibilities:

  • Conduct proactive and preventative maintenance on network infrastructures
  • Ensure precise documentation of systems, licenses, and applications
  • Log completed tasks and assist in the enhancement of network documentation
  • Engage in after-hours support rotation as needed
  • Adhere to standard operating procedures for daily operations

General Requirements & Information:

  • Stay informed about advancements in computer network technology
  • Hands-on experience in troubleshooting both software and hardware problems
  • Capability to support and resolve issues related to firewalls
  • Strong communication skills and the ability to produce clear documentation
  • Organized, self-directed, and eager to learn new technologies
  • Willingness to travel to client sites may be necessary


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