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Guest Room Associate

2 months ago

San Jose, California, United States Crescent Services Full time
Job Summary

Crescent Services is seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team. As a key member of our housekeeping staff, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.

Key Responsibilities
  • Cleaning and Maintenance: Clean and stock guest rooms, including bathrooms, bedrooms, and common areas, to ensure a clean and comfortable environment for our guests.
  • Room Preparation: Strip and make beds, change bed linens, and replenish amenities, linens, and supplies in guest rooms.
  • Guest Services: Provide exceptional customer service to our guests, responding to their needs and concerns in a professional and courteous manner.
  • Teamwork: Work collaboratively with other housekeeping staff members to ensure that all rooms are cleaned and maintained to the highest standards.
  • Safety and Security: Adhere to hotel security policies and procedures, including key controls, lifting heavy objects, and effectively reporting safety hazards and safety concerns.
Requirements
  • Communication Skills: Must have the ability to communicate effectively in English.
  • Teamwork and Adaptability: Self-starting personality with an even disposition, able to work well in a team environment and adapt to changing situations.
  • Physical Demands: Ability to push and/or pull equipment weighing up to 100 lbs, scrub and scour surfaces, and work in confined spaces.
  • Knowledge and Skills: Knowledge of chemical cleaning agents and operation of various cleaning equipment.
Performance Standards
  • Customer Satisfaction: Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
  • Work Habits: Maintain a positive and professional attitude, adhering to hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety and Security: Adhere to hotel security policies and procedures, including key controls, lifting heavy objects, and effectively reporting safety hazards and safety concerns.