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Technical Marketing Program Manager
2 months ago
Meta is seeking a highly skilled Technical Marketing Program Manager to join our Business Education team. This role will work closely with our platform team, certification proctors, learning designers, and user support team to support marketing educational initiatives.
Key Responsibilities- Certification Proctoring Program Management: Manage the operation of certification proctoring programs in the Learning Management System (LMS) and support Meta proctors on issue resolution.
- Exam Publication: Manage exam publication in LMS.
- User Satisfaction and Issue Resolution: Seek opportunities to improve user satisfaction and reduce issue rate while the team scales the LMS exam modality.
- Vendor Relationship Management: Manage vendor relationships and conduct regular sync on process improvement.
- System Renewals and Compliance: Manage yearly system renewals, and project-based compliance reviews.
- LMS Feature Evaluation and Release: Evaluate new LMS feature releases and impact, set up a thorough testing and release plan.
- Data Science and Data Engineering Partnership: Partner with data science and data engineers on LMS optimization opportunities with a focus on measurement.
- Cross-Functional Implementation Partnerships: Operate and manage cross-functional implementation partnerships.
- Bachelor's Degree or Equivalent Experience: Bachelor's degree or equivalent experience.
- Learning Management System (LMS) Experience: 3+ years of LMS experience.
- Project Management Experience: 3+ years of experience initiating and driving projects to completion with minimal guidance.
- Experience in a Rapidly-Changing Environment: Experience with a rapidly-changing environment with a goal-oriented approach.
- Global Cross-Functional Team Experience: Experience with building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
- Change Management Experience: Experience communicating change management to XFNs and stakeholders.
- Intellum's Learning Management System (LMS) Experience: Experience in Intellum's Learning Management System (LMS).
- Facebook and Social Media Experience: Experience with Facebook and other social media platforms and marketing.
- Data Measurement Optimization Experience: Experience leading data measurement optimization.
