Automotive Store Team Lead

1 month ago

Auburn Hills, Michigan, United States Tire Warehouse Full time

About the Role:

We are seeking an experienced Automotive Store Team Lead to join our team at Tire Warehouse. As a key member of our management team, you will be responsible for assisting in the management of the operations of our automotive retail service and repair store to meet or exceed service standards and to achieve our performance and profitability goals.

Responsibilities:

  • Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
  • Help achieve our sales goals by properly informing and recommending tire and service products and sales promotions.
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  • Assist technicians in conveying repair and service needs to guests.
  • Ensure the store is in excellent condition and maintained to our standards for cleanliness and consistently in guest ready condition.
  • Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
  • Provide direction and oversight to other technicians and assist where needed with services/repairs.
  • Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with our standards of operation.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.

Qualifications:

  • High School Diploma or equivalent
  • Minimum of two years retail experience, or the equivalent combination of education and experience.
  • Ability to work flexible hours, days, evenings, weekends, and holidays.
  • ASE certification and State Inspection License (where applicable) preferred.
  • Ability to influence and motivate a team to achieve set goals and objectives.
  • Ability to problem solve, manage inventory, merchandising, and customer service.
  • Communications skills to effectively communicate with teammates and guests.
  • Complete all Monro required training with the guidelines and timing provided.

Work Environment & Physical Requirements:

  • This job operates in an automotive shop environment.
  • The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Additional Information:

We offer a range of benefits including performance-based incentives, paid vacation and holidays, reimbursement for ASE certifications, and more.

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