Retail Shift Lead

6 days ago


Arlington, Texas, United States 5.11 Tactical Full time
Job Summary

We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a Retail Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Directs and models 5.11's Values, Mission, and Service standards providing an elevated customer experience
    • Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies
    • Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards
    • Ensures all alterations and embellishments are executed according to department specs
    • Models an efficient and satisfying cash-wrap experience
    • Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience
  • Build Customer Relationships
    • Creates an environment that maintains a 100% focus on the customer
    • Models selling behaviors to build customer relationships and brand loyalty
    • Models and supports use of store tools and systems to nurture customer relationships
  • Achieve Results
    • Accountable for store and individual sales goals
    • Helps to attract, recruit, hire, and train high-caliber leadership service specialists
    • Helps to assess team's performance and provides feedback using both informal and formal methods
    • Ensures all team members are working together to create a positive environment and resolves issues
    • Writes and flexes store labor schedule
    • Helps manage store controllable expenses
    • Protects the assets of the store through implementation of loss prevention practices
Requirements
  • Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred
  • Previous retail management or supervisory experience
  • Proven ability to provide a superior customer experience and drive customer loyalty
  • Proven ability to assess talent and manage performance
  • Proven business acumen with strategic and analytical skills
  • Ability to effectively communicate with all levels of an organization
  • Schedule flexibility to include evenings and weekends
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook)


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