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Client Relations Coordinator

2 months ago

Clayton, North Carolina, United States Tekni-Plex Full time
Position Overview

The Customer Account Specialist serves as the key point of contact between clients and various internal departments, ensuring seamless communication and coordination. This role is vital in fostering strong relationships with clients, which is essential for long-term business success.

Key Responsibilities
  • Manage all aspects of customer communication, including conflict resolution and compliance related to orders, pricing, lead times, and invoicing.
  • Process customer purchase orders, ensuring alignment with quoted requirements.
  • Provide timely support for customer inquiries, issues, and complaints, maintaining a professional demeanor.
  • Collaborate effectively with colleagues across the supply chain to ensure customer satisfaction.
  • Maintain accurate order status reports for tracking customer orders and inventory until shipment.
  • Ensure all purchase orders reflect correct pricing and resolve discrepancies as needed.
  • Prepare and distribute necessary documentation for shipments, both domestic and international.
  • Address invoice discrepancies and manage credit/debit notes as required.
  • Monitor and process customer complaints, coordinating with quality assurance as necessary.
  • Contribute to the preparation of sales and shipping reports, utilizing ERP and software tools for effective reporting.

Qualifications
  • Associate's degree or equivalent experience; a college degree is preferred.
  • Experience in customer service within a manufacturing context is essential.
  • Strong interpersonal skills to interact effectively with customers and team members.
  • Proficient in Microsoft Office, particularly Excel and Word.
  • Excellent organizational abilities and capacity to multitask with minimal supervision.
  • Strong verbal and written communication skills.
  • Adept at analyzing and interpreting financial reports and data.

Quality Assurance
Maintain adherence to quality policies and systems, reporting any non-conformances to management. This role plays a crucial part in ensuring that product quality and processes meet established standards.