Customer Service Ambassador
3 days ago
**Job Summary:**
We are seeking an exceptional Customer Service Representative to join our team at Planet Fitness. The ideal candidate will be responsible for delivering a world-class member experience by providing top-notch customer service to our members, prospective members, and guests.
**Key Responsibilities:*
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, taking prospective members on tours, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues as necessary.
- Maintain the neatness and cleanliness of the club.
**Requirements:**
- Customer service background preferred.
- Basic computer proficiency.
- Passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening and problem-solving skills, with the ability to empathize with members.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Must be 16 years of age or older.
**Physical Demands:**
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
**Additional Benefits:**
- Employee Recognition Program.
- Advancement Opportunities.
- Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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