Auditor and Service Representative

3 weeks ago


Anchorage, Alaska, United States La Quinta Inn & Suites Anchorage Full time
La Quinta Inn & Suites Anchorage invites applications from highly motivated individuals for the position of Auditor and Service Representative. As a key member of our overnight operations team, you will be responsible for ensuring the financial accuracy and guest satisfaction of our hotel. If you possess excellent communication skills, a strong commitment to customer satisfaction, and prior experience in the hospitality industry or guest services, we encourage you to apply.

Job Responsibilities:
  1. Verify, audit, and reconcile all financial records, including room charges, cash drawer activity, credit card transactions, final bill preparation, and occupancy percentages.
  2. Maintain a high level of customer service, guaranteeing every hotel guest has a pleasant stay.
  3. Delegate housekeeping, security, and service requests, respond to guest inquiries, resolve guest complaints, process reservations, and check-ins, and other front desk agent duties as required.
  4. Perform additional bookkeeping, administrative, and accounting procedures as needed.

Estimated Salary: $48,000 - $62,000 per year.

Requirements:
  • High school diploma or equivalent required; some college education preferred.
  • Prior experience in the hospitality industry or guest services is beneficial but not necessary.
  • Flexibility to work overnight shift hours is required.
  • Excellent customer service and communication skills are essential.
  • Basic computer proficiency, with experience in accounting or reservation software being a plus.


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