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Guest Services Representative

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Atlanta, Georgia, United States HYATT Hotels Full time

Role Overview: The Front Desk Agent plays a crucial role in upholding the hotel's dedication to outstanding guest service and collaboration. This position is ideal for individuals who value high standards of quality and excellence.

Key Responsibilities:
As a Front Desk Agent, you will be responsible for creating a memorable experience for our guests. Your duties will encompass:

  • Managing the Front Desk operations, ensuring smooth guest check-in and check-out processes.
  • Maintaining a clean and welcoming environment in the Bakery Café, Guest Kitchen, e-room, and TV den.
  • Providing exceptional service and support to guests throughout their stay.
  • Assisting with the setup and servicing of meeting rooms.

Qualifications:
To excel in this role, candidates should possess:
  • Prior experience in customer service, ideally within the hospitality sector.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
  • Strong proficiency in the English language, encompassing speaking, reading, and writing skills.
  • The ability to quickly adapt and thrive in a fast-paced environment with frequent guest interactions.
  • Effective multitasking capabilities.
  • A genuine desire to meet the needs of others in a dynamic setting.
  • A high school diploma or equivalent.
  • Physical capability to lift, pull, and push moderate weights (minimum of 20 lbs).
  • Basic computer skills, including familiarity with Word and Excel.

About Hyatt:
Hyatt Hotels is renowned for transforming ordinary stays into extraordinary experiences. We pride ourselves on our innovative designs, culinary excellence, and attentive service. Join us in redefining the hotel experience, where your contributions will make a significant impact on our guests' journeys.