Customer Service Representative

3 days ago

Lynn Haven, Florida, United States Brock Lawn and Pest Control Inc. Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Document all relevant communications in our customer database to ensure accurate and up-to-date information.
  • Listen to customers' concerns and take ownership of resolving issues in a timely and effective manner.
  • Collaborate with colleagues and supervisors as needed to address customer needs and provide solutions.
  • Determine opportunities for additional services and effectively communicate with customers to promote our offerings.
  • Meet monthly sales goals and contribute to the growth of our business.
  • Participate in training and meetings to enhance your skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Critical thinking and conflict resolution skills, with the ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skills, with the ability to learn new tasks quickly.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Benefits:

  • Incentives and awards for outstanding performance.
  • Generous paid time off plans and a family-friendly atmosphere.
  • Opportunities for advancement and professional growth.
  • Company-matched Simple IRA and comprehensive health and dental insurance.

Brock Lawn and Pest Control Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Thank you for considering this opportunity to join our team

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