Medical Oncology Practice Manager

4 days ago

Towson, United States University of Maryland Medical System Full time
Job Description

Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites. The Practice Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategizes for continued improvement in operating and financial performance. In conjunction with UMSJMG leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s).

Key Responsibilities
  • Leadership
    • Drives the accomplishment of facility's operational goals as well as short and long-term strategic plans
    • Facilitates communication among physicians, staff, and administration, establishing a climate that encourages teamwork and promotes collegial collaboration among all team members
    • Participates as a leader or member of various committees as directed by leadership
    • Establishes and implements, communicates, and enforces policies and procedures that address daily operations of the practice, including communication of any program or policy changes
    • Oversees the maintenance of the facility, assuring a safe, clean, and pleasant environment for patients and staff. Negotiates and manages leases and space issues
    • Works closely with medical staff to make practices more efficient and effective through the application of practice management analysis
  • Human Resources
    • Interviews and selects high-quality candidates and trains new staff members
    • Appropriately on-boards staff, following EEOC guidelines, background, and reference checks, etc.
    • Mediates or assists in the mediation of conflicts, differences, and misunderstandings between and amongst patients, staff, and physicians. Identifies potential problem areas and proactively addresses issues
    • Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice
    • Ensures the practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including backup plans for sick leave and vacation
    • Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs
  • Management
    • Manages employee performance for direct reports, including
      • Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in the system
      • Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action
      • Recognizes and rewards performance
      • Evaluates and identifies staff development needs and plans and implements training based on those needs
      • Ensures staff is prioritizing work appropriately
      • Interviews and selects high-quality candidates and trains new staff members
  • Financial
    • Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies
    • Controls utilization of fiscal resources. Evaluates, identifies, and makes recommendations for improving cost-effective delivery of care
    • Identifies equipment requirements for departments; researches for ordering of equipment and supplies and makes recommendations
    • Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding, and fee tickets/department/practice and plan for continued improvement in operating and financial performance
    • Ensures complete and accurate claims
    • Works collaboratively with the medical leadership to ensure budget and financial goals are met
    • Creates action plans to ensure budget variances are appropriately identified and corrected
  • Operations
    • Oversees and optimizes the utilization of practice management systems, applications, and electronic records
    • Audits, reviews, and updates policies and procedures
    • Oversees the maintenance of required department records
    • Assists in the collection of statistical data
    • Assures proper functioning of necessary equipment, including preventive maintenance and quality control
    • Maintains CLIA certification and business licenses
    • Performs other duties as assigned

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