Customer Service Representative and Dispatcher for Home Warranty Work HVAC

2 days ago


Destin, Florida, United States Aire Serv Full time
About Aire Serv

Aire Serv is a leading provider of heating and air conditioning installation, maintenance, and repair services with over 200 locations throughout the United States and Canada. We pride ourselves on our reputation for putting clients first and delivering exceptional results every time.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative and Dispatcher to join our team. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities
  • Receive and respond to incoming calls in a timely and professional manner
  • Schedule appointments and assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed, including cross-training in related positions
Requirements
  • Positive attitude and strong communication skills
  • Detail-oriented with strong data entry skills
  • Office experience a plus
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus
Benefits

We offer a comprehensive benefits package, including a competitive salary range of $29,000 to $50,000 per year, dependent on experience.

About Our Company Culture

We believe in doing the job right and creating a company worth working for. Our franchise owners take care of their employees like family, and we strive to create a team that shares and exemplifies our values of Respect, Integrity, and Customer Focus.



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