Customer Service Lead Manager

7 days ago


Pearland, Texas, United States Burlington Stores Full time

**About the Role:**

We are seeking a highly skilled and motivated Customer Service Lead to join our team at Burlington Stores. In this role, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service.

The successful candidate will have strong leadership skills, a friendly and outgoing demeanor, and an interest in retail. They will thrive in a fast-paced environment and have the ability to work a flexible schedule including early mornings, nights, weekends, and holidays as required.

This is a regular part-time position with a competitive wage of $15-$17 per hour, depending on experience. The location is 2812 Business Center Dr, Pearland, TX 77584.

**Key Responsibilities:**

  • Model company core values and maintain a customer-first focus.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.


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