Customer Service Specialist
5 days ago
We are a culture-forward business management firm that puts our team members first.
As a Valyrian Enterprises, inc professional, you will be part of an inclusive business model that welcomes professionals from all walks of life. Our diverse and family-like environment is unique in the industry, where we value every voice and celebrate individuality.
We invest heavily in training and development, ensuring our customer support associates have the skills and knowledge needed to succeed. If you enjoy connecting with people and delivering exceptional service, this may be the ideal role for you.
The responsibilities of our Entry-Level Customer Support Associate include:
- Developing daily strategies to effectively work with client CRM systems, analyzing data for efficiency and potential profits.
- Initiating contact with consumers, providing friendly and helpful answers to product inquiries.
- Navigating challenging customer questions while maintaining a pleasant demeanor geared toward solutions and positive outcomes.
- Learning sales techniques and navigating consumer negotiations with high closing rates and customer retention.
- Creating purchase orders and mediating onboarding processes with clients and consumers.
- Generating new accounts and adding them to the CRM with timely responses to account questions.
To succeed in this role, you should possess:
- A friendly and good-natured personality with a focus on building positive relationships.
- Quick and efficient multitasking skills with the ability to manage multiple tasks simultaneously.
- Top-tier communication skills with an outgoing and friendly personality.
- 1-5 years of experience in customer service, with success in negotiating and upselling.
- The ability to thrive in a challenge and remain calm under pressure.
**Estimated Salary: $45,000 - $60,000 per year**, depending on location and qualifications. We offer a competitive benefits package and opportunities for growth and advancement.
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