Account Management Director

3 weeks ago


Upper Saddle River, New Jersey, United States EarthCam Full time

About This Opportunity:

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As a Client Service Supervisor at EarthCam, you will have the opportunity to lead the Customer Success team and oversee customer relationships throughout each project lifecycle. You will provide oversight and leadership for teams to successfully meet company commitments to customers and collaborate closely with peers across the EarthCam organization to ensure positive outcomes and a frictionless experience for clients.

Key Responsibilities:

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  1. ">
  2. Provide oversight and leadership for teams to successfully meet company commitments to customers.">
  3. Lead the Customer Success team to advocate internally on behalf of customers and ensure positive outcomes and a frictionless experience.">
  4. Cultivate a deep understanding of customer business operations and apply EarthCam solutions to provide measurable impact.">
  5. Report to EarthCam executive leadership on customer health metrics, upsell opportunities, and risk.">
  6. Design and implement client success methodologies to convey clear value and drive adoption of EarthCam solutions.">
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Requirements:

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  • ">
  • 5+ years of experience in a customer-facing leadership or management role.">
  • Prior experience in solutions selling and account development.">
  • Strong negotiation and communication skills.">
  • Ability to analyze data and make informed decisions.">
  • Leadership acumen and ability to inspire and direct a team.">
  • Minimum Bachelor's degree or equivalent experience.">
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Salary Range: $105,000 - $125,000 per year

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Benefits Package:

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  • Comprehensive health insurance package.">
  • Dental and vision insurance.">
  • 401K Plan with aggressive company matching.">
  • Paid time off and holidays.">
  • Regular free meals and snacks.">
  • Bicycles to ride around campus.">
  • Annual company Olympics.">


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