Call Center Agent
1 week ago
**Job Description**
We're seeking a skilled Customer Service Representative to join our team As a key member of our call center, you will be responsible for:
- Fielding inbound calls in a professional manner
- Focusing on Customer Retention
- Responding to and resolving customer questions
- Researching possible solutions to customer issues
- Selling/up-selling products on customers' accounts
- De-escalating upset customers
You'll also need to possess:
- Proficient PC and keyboarding skills with the ability to multi-task through different applications/screens
- The ability to type 25 wpm
- Good numerical and analytical skills
- Skills to communicate effectively with customers
- Ability to handle a high-stress environment
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