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Restaurant Operations Supervisor

1 month ago

Richmond Heights, Virginia, United States NMS Holdings Full time

Job Summary:

The IHOP Assistant Manager is a key member of the restaurant management team, responsible for ensuring the smooth operation of the restaurant during scheduled shifts. This includes managing all areas to achieve positive and consistent sales growth, while meeting or exceeding company goals in all profit and loss categories.

Key Responsibilities:

  • Operations Management: Manage the entire operation of the restaurant, including daily decision making, staff support, guest interaction, scheduling, and planning, while upholding standards of quality and cleanliness.
  • Staff Development: Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. Ensure that all employees adhere to the company's uniform standards.
  • Inventory Management: Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness, and organization. Ensure that the unit is properly staffed for all time periods.
  • Recruitment and Training: Interview, hire, and train the highest quality hourly candidates. Conduct orientations to ensure a positive first step for all new hourly employees, and follow up with the company's training program.
  • Reporting and Analysis: Prepare reports at the end of the shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets.
  • Food and Beverage Management: Prepare food production checklists and ensure the proper implementation of all company recipes as required. Order food, small wares, uniforms, and any other necessary products to unit par levels.
  • Safety and Security: Ensure a safe working and guest environment to reduce the risk of injury and accidents. Promptly notify the Designated General Manager in the event of a guest or employee accident or injury.
  • Company Compliance: Ensure that proper company security procedures are in place to protect employees, guests, and company assets, including the security of the storeroom, freezer, and office.
  • Communication: Keep the immediate supervisor promptly and fully informed of all unit issues. Take prompt corrective action where necessary or suggest alternative courses of action.
  • Performance and Productivity: Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Brand Representation: Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
  • Flexibility: Be willing to work nights, weekends, and holidays when restaurants are busiest. Be willing to work unpredictable hours to fill in for absent workers. Be aware of changing events in the local area to ensure proper staffing.