Key Holder Assistant

4 weeks ago


King of Prussia, Pennsylvania, United States Little Words Project Full time

About the Role

We are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project's King of Prussia location. As a Key Holder, you will play a key role in helping to run the store, delighting customers, and spreading our message of positivity.

Key Responsibilities

  • Work closely with the Store Manager and Assistant Store Manager to motivate the team and drive sales
  • Open and close the store independently, ensuring a smooth and secure operation
  • Manage in-store beading appointments and help facilitate special events
  • Monitor and maintain store inventory, communicating product needs to the Inventory Lead
  • Coach and support new and existing Sales Associates to ensure excellent customer service
  • Introduce new products to customers and provide personalized recommendations
  • Effectively handle customer issues and answer questions related to merchandise and store policies
  • Process transactions accurately on the POS system
  • Keep the sales floor tidy and well-stocked, ensuring a positive shopping experience for customers

Key Qualifications

  • 2+ years of retail experience, with a focus on customer service
  • Strong interpersonal and communication skills
  • Ability to work weekends and holidays, as needed
  • Passion for learning and sharing Little Words Project's core values

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