Key Holder Assistant
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project's King of Prussia location. As a Key Holder, you will play a key role in helping to run the store, delighting customers, and spreading our message of positivity.
Key Responsibilities
- Work closely with the Store Manager and Assistant Store Manager to motivate the team and drive sales
- Open and close the store independently, ensuring a smooth and secure operation
- Manage in-store beading appointments and help facilitate special events
- Monitor and maintain store inventory, communicating product needs to the Inventory Lead
- Coach and support new and existing Sales Associates to ensure excellent customer service
- Introduce new products to customers and provide personalized recommendations
- Effectively handle customer issues and answer questions related to merchandise and store policies
- Process transactions accurately on the POS system
- Keep the sales floor tidy and well-stocked, ensuring a positive shopping experience for customers
Key Qualifications
- 2+ years of retail experience, with a focus on customer service
- Strong interpersonal and communication skills
- Ability to work weekends and holidays, as needed
- Passion for learning and sharing Little Words Project's core values
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