Sales Associate/Flexible Scheduling

5 days ago

Nashville, Tennessee, United States Knitwell Group Full time
About Us

At Knitwell Group, we're committed to empowering women to lead the lives they love. Our brand, Ann Taylor, embodies the spirit of American women, providing them with the confidence and inspiration they need to navigate their multifaceted lives. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions.

Position Overview

As a Sales Lead, you'll be responsible for providing exceptional client services, operating as the Manager on Duty in the absence of a manager, and performing operational and transactional functions. You'll handle client service issues, issue approvals for desk transactions, and open and close the store. You'll also refer duties that require managerial experience and/or approval to the Store Manager.

Primary Responsibilities/Accountabilities
  • Embody our values and set an example through your behaviors
  • Ensure compliance with all Knitwell Group practices and procedures
  • Additional responsibilities as assigned by the Store Manager or Co-Manager
Sales Lead Responsibilities

In addition to providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and Co-Manager in overseeing the operational functioning of the store. This includes:

  • Supporting the business strategy and adjusting to effectively reach goals
  • Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities
  • Utilizing tools to ensure a client-focused team environment
  • Driving volume and anticipating clients' needs while communicating store metrics and individual performance to motivate associates
  • Coaching Associates in the moment on client interactions and performance to maximize productivity and capture client opportunities
  • Possessing keys to the store and performing opening and closing procedures in the absence of management
  • Assuming PIN and signature privileges for register functions requiring approval
  • Utilizing reports to make effective merchandising decisions and style the store in Division standards
  • Leveraging tools to drive operational excellence through Standard Operating Procedures (SOP's)
  • Ensuring optimal coverage and productivity in all areas of the store through scheduling appropriately
  • Completing daily tasks to ensure the store runs smoothly and meets all Knitwell Group standards and guidelines
  • Reporting to work as scheduled and recording time worked accurately using Knitwell Group's Time and Attendance system
  • Embracing fashion and understanding current market trends, and articulating them using Knitwell Group's interpretations in every client interaction
  • Treating others fairly and with respect, valuing differences
Position Requirements
  • Client Service: Ensuring that the client remains the top priority while balancing required tasks and overall store operations
  • Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines
  • Accuracy: Ability to handle cash and provide change without error, and prepare nightly deposit as necessary
  • Communication: Communicating effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
  • Physical: Ability to lift and carry up to 20 pounds occasionally, and maneuver effectively around the sales floor, stock room, and office
Educational Requirements and Experience
  • Minimum Requirements: High School Diploma or GED
  • Minimum six months Sales Associate experience with Knitwell Group or equivalent experience with another retailer in a position of sales associate or higher
  • Part-time or full-time managerial experience preferred

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