Field Engineer

4 days ago


Columbia, Missouri, United States Frequentis Full time

Job Title: Field Engineer

About the Role:

Frequentis USA Inc. is seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing technical support and field services in integrating, testing, modifying, and repairing our Voice Switching and Networking product line.

Key Responsibilities:

  • Hands-on integration of software and hardware components, including software installation and configuration, network configuration, and telecommunications hardware integration.
  • Implement IT system solutions for networking, computing, and our proprietary communications equipment.
  • Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations.
  • Conduct site surveys at customer locations to identify requirements for production and installation.
  • Prepare deliverable documentation describing site requirements and system configuration.
  • Install, service, and complete basic repairs of equipment at customer sites.
  • Integrate mission-critical systems components and perform system debug.
  • Conducts factory acceptance tests, site acceptance tests, failure location and analysis.
  • Supports system production team to troubleshoot and solve production issues.
  • Organize and provide detailed product and service training as necessary.
  • Solve complex field issues in coordination with the system engineering and development team.
  • Interface with customers.
  • Provide required reports to management staff, showing customer, type of equipment involved, status, and field resolution of complex service assignments.
  • May participate in remote system monitoring, maintenance, and tier 2 on-call support.

Requirements:

  • BS in Information Technology, Information Systems, Electrical Engineering/Computer Science, Mechanical Engineering or equivalent experience with IT systems and engineering.
  • 3-9 years' experience in Systems/Field Engineering integrating, deploying, and supporting integrated hardware and software solutions in the area of networking and communications.

What We Offer:

  • Opportunity to work with a leading provider of mission-critical communication and information systems.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.
  • Competitive salary and benefits package.

Special Notations or Conditions of Employment:

  • Must be willing to travel up to 80% depending on project requirements.
  • Customer sites for system installations, testing, on-site troubleshooting as required.
  • Internationally to receive equipment or technology training at company headquarters in Vienna, Austria, whenever applicable and possible.
  • Finger printing and job-related background check will be required.
  • Must be authorized to work in United States and obtain clearances to work on Government sites.

Frequentis USA is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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