Customer Service Representative

1 week ago


Lake Worth, Florida, United States Caliber Collision Centers Full time
Job Summary

Caliber Collision Centers is seeking a highly skilled Customer Service Consultant to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service, ensuring a seamless repair experience, and maintaining a safe and efficient work environment.

Key Responsibilities:
  • Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist Collision Estimators with drop-offs, mapping, and photographing vehicles, as well as arranging customer transportation and preparing paperwork.
  • Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs, adhering to Caliber's Standard Operating Procedures and industry guidelines.

Benefits of Joining Caliber:
  • Immediate eligibility for medical, dental, and vision benefits.
  • Industry comparable pay, paid weekly, and eligible for overtime.
  • Paid vacation and holidays, with accrual beginning on day one.
  • Career growth opportunities, with a focus on promoting from within.
  • A career for life, with hands-on experience in a production shop.

Requirements:
  • 2+ years of customer-facing experience, with sales experience a plus.
  • A valid driver's license and eligibility for coverage under our company insurance policy.

Abilities/Skills/Knowledge:
  • Ability to perform consistent physical activity, including reaching, kneeling, bending, and lifting objects over 50 lbs.
  • Passion for learning the collision industry.
  • Ability to understand instructions, both written and verbal.
  • Prioritization and adaptability in a fast-paced environment.
  • Providing personable, friendly customer service to internal and external customers.


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