Creative Community Liaison

5 days ago


Miami, United States AMPERSAND STUDIOS Full time
Job Title: Community Manager

Ampersand Studios is a dynamic and innovative workspace environment that fosters creativity and collaboration. We are seeking a highly skilled Community Manager to join our team and help us deliver exceptional experiences to our members.

About the Role:

The Community Manager will be responsible for creating a welcoming and inclusive environment for our members, guests, and staff. This includes providing exceptional customer service, managing membership sales and execution, building and maintaining relationships with members, and fostering a strong sense of community through programming and business support initiatives.

Key Responsibilities:

  • Greet guests and members, providing tours and general information about our space
  • Support membership sales and execution, utilizing our CRM system to connect and qualify leads, and follow up with proposals
  • Build and maintain relationships with members, ensuring strong customer relationship management
  • Foster a friendly and collaborative environment to facilitate high member satisfaction
  • Nurture a strong community through member programming and business support initiatives
  • Ensure all systems and processes are maintained in the running of the building and key facilities
  • Maintain ongoing communication with operations and maintenance teams to ensure smooth processes
  • Be the point of contact for members and resolve any member-related issues or new member interests

Requirements:

  • BS/BA degree or equivalent
  • Hospitality experience required
  • 2+ years' experience in B2B or B2C sales
  • CRM experience

What We Offer:

  • Base Salary Range: $60,000 annually
  • Health, Dental, and Vision Insurance
  • Paid Holidays
  • Paid Time Off


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