Creative Community Liaison
5 days ago
Ampersand Studios is a dynamic and innovative workspace environment that fosters creativity and collaboration. We are seeking a highly skilled Community Manager to join our team and help us deliver exceptional experiences to our members.
About the Role:
The Community Manager will be responsible for creating a welcoming and inclusive environment for our members, guests, and staff. This includes providing exceptional customer service, managing membership sales and execution, building and maintaining relationships with members, and fostering a strong sense of community through programming and business support initiatives.
Key Responsibilities:
- Greet guests and members, providing tours and general information about our space
- Support membership sales and execution, utilizing our CRM system to connect and qualify leads, and follow up with proposals
- Build and maintain relationships with members, ensuring strong customer relationship management
- Foster a friendly and collaborative environment to facilitate high member satisfaction
- Nurture a strong community through member programming and business support initiatives
- Ensure all systems and processes are maintained in the running of the building and key facilities
- Maintain ongoing communication with operations and maintenance teams to ensure smooth processes
- Be the point of contact for members and resolve any member-related issues or new member interests
Requirements:
- BS/BA degree or equivalent
- Hospitality experience required
- 2+ years' experience in B2B or B2C sales
- CRM experience
What We Offer:
- Base Salary Range: $60,000 annually
- Health, Dental, and Vision Insurance
- Paid Holidays
- Paid Time Off
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