Restaurant Operations Manager

3 weeks ago


Grand Prairie, Texas, United States Dunkin' Full time
Restaurant Manager Job Description

A Restaurant Manager at Dunkin' is responsible for providing strong leadership to their team to deliver exceptional guest experiences and operational excellence. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures, and in compliance with all applicable laws.

Key Responsibilities:
  • Lead team meetings and deliver training to restaurant team members
  • Ensure Brand standards, recipes, and systems are executed
  • Create and maintain a guest-focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicate restaurant priorities, goals, and results to restaurant team members
  • Execute new product roll-outs, including training, marketing, and sampling
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
Management Responsibilities:
  • Recruit, hire, onboard, and develop restaurant team members
  • Plan, monitor, appraise, and review employee performance
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
Requirements:
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant, or hospitality
  • College degree preferred
Key Competencies:
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty, and a positive attitude
  • Willingness to learn and embrace change


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