Customer Service Representative

1 month ago


Naugatuck, Connecticut, United States U-Haul Full time
U-Haul Service Expert

Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we want to hear from you As a Customer Service Representative at U-Haul, you will be the face of our company, providing exceptional service to our customers and ensuring they have a positive experience with our products and services.

As a key member of our team, you will be responsible for assisting customers with their rental needs, using our state-of-the-art technology to manage rentals and inventory, and providing education and support to customers on our products and services. You will also be responsible for inspecting and maintaining equipment, preparing rental invoices, and accepting equipment returned from rental. Additionally, you will have the opportunity to participate in ongoing continuous education through U-Haul University.

We offer a competitive compensation package, including a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. We also offer a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.

Key Responsibilities:
  • Assist customers with their rental needs
  • Use U-Scan technology to manage rentals and inventory
  • Inspect and maintain equipment
  • Prepare rental invoices and accept equipment returned from rental
  • Provide education and support to customers on our products and services
  • Participate in ongoing continuous education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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