Automotive Customer Experience Expert
4 days ago
Your Auto Giant is seeking an Experienced Service Advisor to join our team at our brand new facility. As a key member of our service department, you will be responsible for delivering exceptional customer experiences, building long-term relationships with our customers, and ensuring that every vehicle that leaves our dealership meets the highest standards of quality and excellence.
**Key Responsibilities:**
• Greet customers upon arrival and provide them with a warm and welcoming experience
• Perform inspections of vehicles and complete condition reports, noting any items needing attention or apparent damage
• Interpret customer concerns for technicians and ensure that all repairs are accurately communicated
• Use industry-specific software to manage work-in-process schedules and communicate with customers about service changes or car pick-up times
• Provide customers with estimates and recommendations for repairs and maintenance
• Ensure all details regarding services rendered and associated costs are explained to customers while processing their payments
**What We Offer:**
• Competitive salary of $65,000 - $85,000 per year, depending on experience
• Medical and dental benefits
• Paid time off and vacation
• Growth opportunities within the company
• Employee vehicle purchase plans
• Discounts on products and services
**Ideal Candidate:**
• 2+ years of experience in the automotive field
• Strong understanding of automotive technology and industry trends
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and prioritize multiple tasks
• Basic mechanical knowledge preferred
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