FT Assistant Manager Customer Service

23 hours ago

Wesley Chapel, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 269008_external_USA-NC-Wesley-Chapel
Address: USA-NC-Wesley Chapel-5939 Weddington Road
Store Code: Store 02256 Front End (5112621)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \Learn More

  • FT Assistant Manager Customer Service

    1 month ago

    Wesley Chapel, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 269008_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Front End (5112621) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • Customer Service Agent

    5 months ago

    Wesley Chapel, United States Tampa Sales Firm Full time

    At our company, we boast a strong history of entrepreneurial opportunities by using our unique learning experience, innovation, and new value creation alongside our promotion from within training model. We provide training for our Customer Service Agents that will emphasize the improvement and performance of our employees. It is an educational process that...

  • Sales Associate

    5 months ago

    Wesley Chapel, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for sales associates and customer service representatives looking to become an Amazing Lash Studio? Lash Consultant. Start your long and rewarding career with the Amazing Lash Studio? brand today! Responsibilities: Ongoing search for a talented and charismatic retail sales associate / customer service representative in the beauty...

  • Customer Service Associate

    2 months ago

    Wesley Chapel, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 27301 WESLEY CHAPEL BLVD [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Service Manager

    3 weeks ago

    Wesley Chapel, United States ECI Management LLC Full time

    Job Type Full-time Description Location: The Columns at Cypress Point - Wesley Chapel, FL ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of maintenance professionals that work to ensure our properties meet our standards of...

  • Customer Service Representative

    6 months ago

    Wesley Chapel, United States Edible Arrangements Full time

    Fruit Expert and DesignerWho are we and what do we do? Edible Arrangements® is a leader in the gifting category with delicious, hand-crafted offerings which we've expanded to a range of gifts and treats for every moment including our new treat business, Incredible Edibles®. From our signature Edible Arrangements® Fruit Bouquets, Dipped Fruit® boxes,...

  • FT Center Store Manager

    1 month ago

    Wesley Chapel, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 248992_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Grocery (5112615) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Assistant Customer Service Manager- DLT

    1 day ago

    Chapel Hill, United States Harris Teeter Supermarkets, Inc. Full time

    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of thes Customer Service Manager, Customer Service, Service Manager, Assistant, Manager, Retail, Grocery, Associate...

  • FT Customer Service Leader

    3 months ago

    Chapel Hill, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 394054_external_USA-NC-Chapel-Hill Address: USA-NC-Chapel Hill-50000 Governors Dr Store Code: Store 01608 Front End (7227411) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Assistant Office Manager-Wesley Chapel

    6 months ago

    Wesley Chapel, United States Coast Dental Full time

    Job Details Description Are you looking to work for a practice that offers stability and operates with integrity? Would you like to work for a dentist with an excellent reputation in the community and among dental peers? Look no further. Coast Dental & Orthodontics follows COVID-19 CDC Guidelines and ADA recommendations and makes every effort to...

  • Assistant Manager

    5 months ago

    Wesley Chapel, United States GPM Full time

    Overview Join Our Dynamic Team as an Assistant Manager at Our Thriving Convenience Store! Are you ready to drive success and be the fuel behind a thriving convenience store? We are on the lookout for energetic Assistant Managers to supercharge our team Why Join Us: Weekly Paychecks: Enjoy the immediate reward of your hard work with weekly pay. ...

  • Registered Nurse Care Manager

    4 weeks ago

    Wesley Chapel, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: * Paid Days Off from Day One * Student Loan Repayment Program * Career Development * Whole Person Wellbeing Resources * Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the...

  • Manager Nurse RN

    4 weeks ago

    Wesley Chapel, United States Acadia Healthcare Inc Full time

    Manager Nurse RNOverview PURPOSE STATEMENT: Assists the DON/CNO with directing, planning, coordinating, monitoring and supervising the effective and efficient use of the operations of nursing for assigned units. Oversees the delivery of behavioral health/nursing services in a positive, empathetic, and professional attitude toward customers at all times....

  • Assistant Salon Manager

    2 weeks ago

    Wesley Chapel, United States Great Clips Full time

    Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new opportunity? If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a...

  • Registered Nurse Care Manager

    5 months ago

    Wesley Chapel, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: · Paid Days Off from Day One · Student Loan Repayment Program · Career Development · Whole Person Wellbeing Resources · Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in...

  • Registered Dietitian Food and Nutrition Services PRN

    4 weeks ago

    Wesley Chapel, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: ·Career Development ·Whole Person Wellbeing Resources ·Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body,...

  • FT Center Store Associate

    22 hours ago

    Wesley Chapel, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 359882_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Grocery (5112615) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Assistant Salon Manager

    4 months ago

    Wesley Chapel, United States Great Clips Full time

    Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new opportunity? If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a...

  • Automotive Technician

    7 days ago

    Wesley Chapel, United States Tire Choice Auto Service Centers Full time

    About Our TeamWe are a dynamic and growth-oriented team at Tire Choice Auto Service Centers, committed to delivering exceptional automotive services to our valued customers. As we continue to expand our presence across the country, we are seeking skilled Automotive Technicians to join our crew.Our ideal candidate will have a strong passion for working on...

  • Customer Service Representative

    22 hours ago

    Wesley Chapel, United States Nicholas Vandetti - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...