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Cleaning Operations Supervisor

2 months ago

Newport, Kentucky, United States Newport Aquarium Full time

PRIMARY DUTIES:

  • Work closely with the Guest Services Supervisor to set standards and objectives for effective facility sanitation.
  • Ensure adherence to Newport Aquarium's policies and procedures while recommending improvements for operational consistency and safety.
  • Oversee and guide a team of up to 15 individuals to foster high morale and clarify their roles in enhancing visitor experiences.
  • Evaluate team performance to guarantee compliance with departmental standards and monitor progress.
  • Assist management in cultivating a motivated and efficient team.
  • Encourage positive interactions among guests and employees to maintain satisfaction and safety.
  • Stay informed about aquarium events to effectively respond to guest inquiries.
  • Address feedback from guests and hosts regarding policies and procedures, escalating issues when necessary.
  • Create a welcoming and professional environment to ensure guest satisfaction.
  • Manage inventory and aid in the procurement of supplies.
  • Provide training to keep team members updated on aquarium operations.
  • Maintain a professional demeanor and adhere to grooming standards.
  • Perform House and Grounds responsibilities, including mopping, sweeping, and vacuuming.
  • Carry out additional tasks as assigned by Guest Services management.

REQUIREMENTS:

  • Must be at least 18 years old.
  • Previous supervisory experience is advantageous.
  • Experience in industrial cleaning is preferred.
  • Familiarity with Microsoft Outlook, Word, and Excel is beneficial.
  • Proficiency in English is required; knowledge of additional languages is a plus.
  • Ability to think quickly and respond calmly to changes or emergencies.
  • Strong organizational and time management skills for effective multitasking.
  • Responsible handling of confidential information.
  • Preferred certifications in First Aid, CPR, AED, BBP, and Emergency Response.
  • Aptitude for following written and verbal instructions.
  • Willingness to accept guidance for professional development.
  • Ability to work effectively in team environments or independently.
  • Flexible availability, including evenings, weekends, and holidays.
  • Ability to perform efficiently in a fast-paced, customer-oriented setting.

PHYSICAL DEMANDS:

  • Successful completion of a pre-employment background check.
  • Good physical health to perform strenuous tasks.
  • No allergies to animals or plants that may impede work.
  • Capability to stand for extended periods, lift heavy objects, and move freely.
  • Physical strength to lift up to 50 pounds.
  • Immunity to potential infections or parasitic diseases.

WORK ENVIRONMENT:

Engage in innovative projects and creative ideas that bring joy. Expect a supportive and forward-thinking workplace, free from office politics and filled with bright minds. Your contributions will help unite families and create a positive impact on the world.

Newport Aquarium values its employees and offers a variety of benefits. Staff can enjoy perks such as complimentary aquarium visits, discounted tickets, food, merchandise, and more. Full-time employees receive medical, dental, and vision benefits, along with a 401k plan that includes company matching and profit sharing. Additionally, access to Grow U provides educational opportunities with funded programs ranging from certifications to degree options.

As part of the Herschend Family Entertainment network, Newport Aquarium is dedicated to delivering exceptional guest experiences while upholding core values such as exceeding expectations, serving others, creating emotional connections, and continuous improvement.