Customer Experience Associate

3 days ago


New York, New York, United States Destination Pet LLC Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at New York Dog Spa & Hotel.

Key Responsibilities:

  • Supports the Mission, Vision, and Values of Destination Pet LLC.
  • Provides exceptional customer service, ensuring a positive experience for clients and pet guests.
  • Tours clients through the facility, showcasing our services and amenities.
  • Responds to customer inquiries, resolves issues, and elevates concerns to supervisors as needed.
  • Operates the Point-of-Sale system, handles cash, and maintains the appearance of public areas.
  • Completes required training and attends sessions as assigned.

Requirements:

Expertise & Experience:

  • High School Graduate or Equivalent.
  • Minimum of 1-year experience in customer service or retail sales.
  • Strong communication and interpersonal skills.
  • Ability to resolve problems quickly and professionally.
  • Excellent telephone skills and ability to utilize a multi-line phone system.

Physical:

  • Ability to work evenings, weekends, and holidays.
  • Frequently lift 40 pounds.
  • Stand, walk, and climb stairs frequently.
  • Handle dogs on leashes.
  • Work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

Reports to: General Manager

Pay: $19.00/hour DOE.

Destination Pet LLC is an Equal Opportunity Employer: We provide equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by federal, state, or local law.



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