Systems Support Specialist

4 weeks ago


Chicago, Illinois, United States Keeper Security Full time
About Keeper Security

Keeper Security is a leading provider of cybersecurity software, trusted by millions of people and thousands of organizations worldwide. Our innovative solutions are built on a foundation of zero-trust and zero-knowledge security, protecting every user on every device.

About the Job

We are seeking a highly skilled Systems Support Engineer to join our elite team of Support Engineers and Sales Engineers. As a Systems Support Engineer, you will play a key role in providing technical support to our clients and resolving complex technical issues. You will work closely with our business customers, communicating technical information to users with varying levels of technical experience.

Key Responsibilities
  • Provide technical support to clients via email, phone, and live chat
  • Resolve complex technical issues and provide resolution analysis
  • Work closely with business customers to understand their technical needs
  • Communicate technical information to users with varying levels of technical experience
Requirements
  • 5+ years' experience in IT management and System Administration
  • Hands-on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In-depth knowledge of prem/cloud/hybrid environments
Preferred Requirements
  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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