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Systems Support Specialist

1 month ago

Chicago, Illinois, United States Keeper Security, Inc. Full time
About the Role

Keeper Security, Inc. is seeking a highly skilled Systems Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and resolving complex technical issues.

This is a 100% remote position, and you will work closely with our business customers to provide top-notch support. You will possess excellent communication skills and be able to explain technical information to users with varying levels of technical experience.

Key Responsibilities
  • Provide technical support to clients via email, phone, and live chat
  • Resolve complex technical issues and provide resolution analysis
  • Work closely with Keeper's business customers to understand their technical needs
  • Communicate technical information to users with varying levels of technical experience
Requirements
  • 5+ years' experience in IT management and system administration
  • Hands-on experience with Mac OSX, Windows, and Linux administration and troubleshooting
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In-depth knowledge of prem/cloud/hybrid environments
Preferred Requirements
  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python
What We Offer
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.